We do have a 72 hour cancellation policy. There will be a fee of 1 – 2 hours, should the move be cancelled after that time. The reasoning is we will have scheduled one or more teams and vehicles. We will then be unlikely able to fill those spots within that limited of a time frame as most moves are booked weeks ahead of time.

You are allowed to help as little or as much as you would like. However, it does void insurance seeing as to how we are the ones that are responsible for the clients goods, as well as our equipment. Our insurance does not cover anyone other than our moving professionals. So, you can help move at your own risk and the risk of your belongings. Obviously the more the merrier, in that the job will get complete much faster. You are welcome to waive the insurance coverage and jump right in.

We do everything we can within our abilities and rights to help our clients. In regards to making requests please let us know anything we can do to help. If a client chooses to make a request against the professional recommendation of our staff, they understand that all insurance will be forfeit under that circumstance.

While payment information is collected at the time of scheduling your reservation, we will collect full payment for services upon completion. This means that we request payment on site once the move is finished.